F.A.Q

An AIIC independent inventory clerk provides an impartial, professional service for documenting a property’s contents and condition. As an independent specialist, they offer an objective record that can help reduce misunderstandings, support transparency, and provide valuable evidence for all relevant parties.

We are based in Harringay, North London, and provide professional inventory services across the surrounding areas:

• North London: Harringay, Hornsey, Crouch End, Muswell Hill, Highgate, Finsbury Park, Islington, and Enfield
• East London: Hackney, Stoke Newington, Dalston, Walthamstow, Leyton, Stratford, and Bow
• West London: Camden, Hampstead, Finchley, Kilburn, Paddington, Shepherd’s Bush, Hammersmith, and Ealing
• South London: Southwark, Elephant & Castle, Waterloo, Bermondsey, Brixton.

If your area is not listed, please contact us, as we may still be able to assist.

Property left in lofts, cellars, and locked rooms that have not been inventoried remains the sole responsibility of the landlord.

We do not go into cellars or lofts in any properties.

If additional items, such as kitchenware and cutlery, are to be itemised, a small extra charge will apply. Plants and shrubs will not be listed unless specifically requested by the landlord.

We will conduct power-only tests on appliances, including washing machines, dryers, refrigerators, vacuum cleaners, ovens and hobs.

You can use the online booking form, or if your request is urgent, contact Elaine James at 07494 478 415 or via direct email at info@ejinventoryservices.co.uk. 

Payments can be made via bank transfer. Our banking details will be listed at the bottom left of the received invoice.

We request 50% payment once booking confirmed, prior to visiting the property, and the 50% balance on receipt of invoice.

The report is released once full payment is received and report finalised.

Tenants do not have to be present at the Check Out of the property, but we will make contact on the day if we have any questions or concerns.

If an inspection cannot proceed for any reason, we reserve the right to charge 50% of the fee if notice of at least 48 hours is not provided.

If notice of 24 hours or less is given, the full fee will be charged.

In cases of frequent bookings and cancellations, EJ Inventory Services reserves the right to request partial or full payment prior to revisiting the property.

We will test smoke and carbon monoxide alarms for power only, as part of the check in procedure, where accessible and also note meter readings.

As part of our check-in process, we will endeavour to take all meter readings where possible. The landlord or agent will need to confirm the location and reference numbers of the meters when booking, and ensure we have the correct key access. We will carry an FB1 and FB2 key at all times.

Meter readings will only be recorded where meters are safely and reasonably accessible. We will not enter underground spaces or areas affected by rodents, infestations, hazardous waste or other unsafe conditions. Clients must arrange safe access before the appointment. We will not be held accountable for any discrepancies or missing readings, due to incorrect information recieved,  or no key access.

Once the invoice has been paid in full, which typically occurs within 24-48 hours after the property visit has been conducted, our accounts team will email the report to the client in PDF format, the turnaround time may increase in busy periods and or bank holidays.

We apply a £25.00 surcharge for services on Saturdays, Sundays and requested Bank Holidays, which can be discussed during the booking process and will be subject to availability.

EJ Inventory Services will not climb ladders or undertake any activity that may place the inventory clerk at risk.

We do not inspect lofts, cellars, underground spaces or any other unsafe, contaminated or restricted areas. This includes areas affected by rodents or other infestations.

All pets must be secured in a safe, separate area away from the inventory clerk before any property visit begins.

If an area cannot be accessed safely, it will not be inspected or included within the report.