F.A.Q

Having an accurate inventory compiled at the beginning of the tenancy by an AIIC independent inventory clerk, reduces the risk of disputes about damages to the property or contents and avoids the many pitfalls that may be encountered with an unapproved inventory clerk.
This inventory can be used as the primary piece of evidence by deposit scheme arbitrators or in a court of law.

We are based in North London and will cover most areas upon request, please understand that you may incur a small additional fee, when the property is outside of the areas that we cover.

If  your request is urgent please call Elaine James on 07494 478 415 or email info@ejinventoryservices.co.uk. Also please feel free to scroll down on the web page and fill out the booking form. We will reply asap to ensure a speedy response. Thank you in advance.

All payments can be made via bank transfer, our banking details will be listed to bottom left of received invoice.

We will alert you once the invoice has been sent which is normally in less than 24 hours of conducting the inventory booking.

For any bookings of inspections and check outs we will request that the invoice is paid prior to visiting the property.

We will test appliances for power only, this includes washing machines, dryers, fridges, vacuum cleaners, ovens and hobs etc.

Property left in lofts, cellars and locked rooms which have not been inventoried are the sole responsibility of the Landlord.

If additional items are to be listed, itemisation of kitchenware and cutlery this will incur a small extra charge. Plants and shrubs are not listed. this will also be at the landlords request.

As we are currently following the Government Guidelines for the new COVID variance, we will meet only one tenant for handover of all property keys. Ensuring to keep our distance. Once the check out has been conducted we will discuss the findings with the tenant and the report will be sent on to the client, for the agent, landlord and tenant to check and agree on the findings.

As a part of the check In procedure, we will test smoke and carbon monoxide alarms for power only.

We reserve the right to charge 50% of the fee if 48 hours notice is not given, the full fee if 24 hours notice or less is given.

Any jobs cancelled over a Bank Holiday will also be charged the full cancellation fee.

All cancellations text or email confirmation is accepted, you will receive a cancellation response.

Once cancellation request has been received, the client would need to rebook and EJ Inventory Services will re-check availbility.

If bookings are frequently made and cancelled, EJ Inventory Services reserves the right to accept, decline or request part or full payment prior to revisiting the property.

We will always do out best to accomadate, and will try to move jobs to accomadate, please understand this may be difficult at busy times like weekends and Bank Holidays.

Once the invoice has been paid and payment received in full, which is normally within 24- 48 hours, after the inventory being conducted. Our accounts team will release the report via email in PDF format directly to the client, unless otherwise advised.

We will try to take all meter readings where possible as part of a booked check in. You would need to confirm the location when booking.

We do also ask that the agent or landlord also takes pictures of the meter readings as we cannot be held accountable for any discrepancies.

If any meters are not labelled we would need you to confirm the meter reference number.

We will always have an FB1 and FB2 key to hand. Please ensure we have the correct keys to gain access.

If a check out is requested, we will be happy to compare and compile notes from the original report and it will be a schedule of condition.
we request that when you make the booking you send the original inventory report across.
We will not be held accountable for any discrepancies that may arise from another companies inventory report.

We do charge a sunday surcharge of £30.00 this can be discussed at the time of the booking.